Shipping: Everything you need to know
We want you to get your package as quickly and affordably as possible, whether you ordered way in advance or need your product ASAP.
During checkout, we’ll give you an expected delivery date for each of your products. We’ll also let you know if some items may be shipped in separate packages.
Please note: For orders being shipped to Alaska and Hawaii, the following surcharges will apply: $3 for Economy, $10 for Standard, $15 for Express.
*Delivery times for orders made after 6pm MST will be calculated from the next business day. Some products have different standard shipping options and delivery times – see “Exceptions” for a list.
Here’s a breakdown of your shipping options, calculated from the day you place your order:*
8 Business Days
5 Business Days
3 Business Days
$0.00 – $20.00
$20.01 – $40.00
$40.01 – $100.00
Some products will take a little longer to produce and ship. Most, but not all, of these are listed right here.
NOTE: During checkout for every order, we’ll show you an expected delivery time for each of your products – and we’ll let you know if some items may come in separate packages.
- Sample kits: 14 business days
- Return address labels: 5 or 8 business days
- Bags: 9-11 business days
- Checks: 5 or 8 business days
Please note: For security purposes, checks can only be shipped to the address printed on the check – and they cannot be sent to P.O. boxes
Frequently asked questions
Do you offer overnight or 2-day shipping?
Because of our printing process and the way we customize each and every order, the fastest option available is 3 business days.
Do your shipping speeds include production time?
Yes, always! Our listed speeds include both the time it takes to print your order and deliver it to you.
Are your shipping times guaranteed?
When you add an item to your cart, you’ll be asked to choose a shipping speed. After that, we we’ll show you the promised arrival date for your item – and we stand by that. Obviously, bad weather and carrier delays can happen, but if your order doesn’t get there on time, you’re not satisfied – and neither are we. Contact us and we’ll make it right.
Do you offer free shipping? Why is shipping so expensive?
While we don’t offer free shipping right now, we do our best to offer you fast, affordable options. We’re always working to reduce our costs, so that we can pass along the savings to you.
Which shipping carriers do you use?
We use a variety of shipping carriers, including the United States Postal Service (USPS), UPS and FedEx. We determine which carrier to use for your order based on a variety of factors, such as products purchased, shipping address, size/weight of the order and delivery speed selected.
Do I get tracking info? Where can I find it?
Once your order ships, we’ll send you a shipment confirmation email that includes the delivery method, estimated arrival date and other tracking details (if available). You can also go to your order history to look up tracking info.
Can I arrange for my own shipping provider / courier to deliver my order?
We’re sorry, but because of our production process, we can’t accommodate special shipping requests.
Do you ship internationally? To which countries do you deliver?
Yes! We’re happy to ship your order internationally – please note that additional delivery rates will apply.
We deliver to: Australia, Austria, Belgium, Brazil, Canada, Cyprus, the Czech Republic, Denmark, Finland, France, French Guiana, French Polynesia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guam, Hong Kong, Iceland, Ireland, Italy, Japan, Liechtenstein, Luxembourg, Malaysia, Malta, Martinique, Mexico, Monaco, the Netherlands, New Caledonia, New Zealand, Norway, Poland, Portugal, Puerto Rico, Réunion, Singapore, Spain, Sweden, Switzerland, the United Kingdom, the United States of America and U.S. Virgin Islands.
Do you ship to APOs and MPOs?
Right now we can’t, but we’re looking into how we can ship to military addresses.
My package was supposed to arrive today but I have not received it yet. What should I do?
Packages are delivered by 8pm in your time zone daily. If it is not yet 8pm you can view your tracking information in your Order History under My Account. You can also contact us at any time and we’ll be glad to assist