Position title
Call Center Representative
Who are we?

5280 Print & Design offers small businesses everything they need to market their business. We offer high-quality printed marketing materials, promotional products, and marketing services such as copywriting, design, websites and postcard mailing.

We are looking for team members to join our manufacturing expansion in Thornton, Co. We offer day shift positions. Our benefits package is available to all team members on the first day of employment, including the 401K, with Company matching. Our positive work environment also includes the opportunity for growth.

Description

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner

• Follow communication “scripts” when handling different topics

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

• Seize opportunities to upsell products when they arise

• Build sustainable relationships and engage customers by taking the extra mile

• Keep records of all conversations in our call center database in a comprehensible way

• Frequently attend educational seminars to improve knowledge and performance level

• Meet personal/team qualitative and quantitative targets

Qualifications

• Previous experience in a customer support role

• Track record of over-achieving quota

• Strong phone and verbal communication skills along with active listening

• Familiarity with CRM systems and practices

• Customer focus and adaptability to different personality types

• Ability to multi-task, set priorities and manage time effectively

• High school degree

Job Category
Corporate
Department
Operations
Job Location
Denver, CO
Remote work from: Colorado, USA
Experience

2+ Years

Base Salary
$15.12-$17.00
Exemption
Non-Exempt
Working Hours
M-F (8:00 am - 5:00 pm) Saturdays alternating Sundays (OFF)
Date posted
August 4, 2022
Valid through
August 31, 2022

Job Posting is Expired

Close modal window

Position: Call Center Representative

Thank you for exploring opportunities with 5280 Print & Design! We are thrilled you have chosen our company as a preferred place to work and grow in the position of Call Center Representative. What’s next? If we decide to move forward you will receive a request for a phone interview.

Thank you again for your interest in joining our team.  We wish you the best of luck in your career search.